About Us
You need someone that speaks your language. At our core, we work to protect people, property, and businesses from the unforeseen circumstances that can upend daily life. The human element of our work guides our principles of transparency, trust, and integrity.
Our Team
Our clients are the lifeblood of our business – we pride ourselves as active partners, committed to securing their success. We don’t simply respond to needs; we anticipate them by learning the ins and outs of their business, and staying ahead of the curve so they don’t have to.
Commercial Lines
President & Founder
Adrian Morgenstern
Adrian founded Morgenstern Insurance Services in early 2020 after serving the insurance industry in Upstate New York for the past fifteen years. Adrian oversees all agency management functions as well as direct and outside sales. His analytical and strategic approach to every aspect of the insurance buying process has set Adrian apart among his competitors. Known for his remarkably high retention rate, Adrian builds strong relationships with his clients by delivering data-driven risk management strategic planning accompanied with high quality service.
Professional Experience
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USI Insurance - Vice President
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Key Insurance - Vice President/Insurance Producer
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First Niagara Risk Management – Vice President/Sales
Education
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William J Angell School of Surety 1 & 11
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Rochester Institute of Technology (MBA)
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University of Rochester (BS, Economics)
Senior Vice President
Heidi Hollman
Heidi is an insurance professional of nearly thirty-years, having worked on the agency and company sides of the insurance business, in both commercial and personal insurance, as well as in computer systems support. Heidi has worked on a wide variety of commercial accounts including large property, agriculture, construction, technology, manufacturing, not-for-profit, social service, and municipalities, which will now allow Morgenstern to provide a larger scope of service and support for our clients. She holds a New York State brokers license and has earned designations as both a Registered Workers Compensation Specialist (RWCS) and Management Liability Insurance Specialist (MLIS).
Professional Experience
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Tompkins Insurance Agencies - WNY Commercial Lines Supervisor
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USI Insurance - Account Executive
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Safeco Insurance Company - Senior Agency Technology Specialist
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VanderMallie Insurance Agency - Licensed Insurance Broker
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Hatch-Leonard/Markin-Shaw - Commercial Lines Assistant/Analyst
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Taylor Marshall Insurance Agency - Personal Insurance Service Rep.
Education
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Rochester Institute of Technology (BS, International Business)
Director of Brokerage & Placement
Adrienne O'Neill, CPCU
Adrienne brings unique talents to Morgenstern Insurance. Having been in the insurance industry for 32 years, she has spent the last 25 years developing her skillset and expertise in brokerage and placement. She has worked with clients with diverse and complicated coverage programs, including commercial real estate, apartments, and hospitality risks. She took an early interest in the fields of cyber insurance and professional liability, and has subsequently developed and maintained the specialized expertise required to navigate these branches of the industry. Her work ethic, uncompromising integrity, and rock-solid relationships with our underwriting partners set her apart from her peers, and allow her to deliver optimal results for her teammates and clients. Adrienne embodies the Morgenstern Insurance value proposition, with a collaborative and thoughtful approach to her work. She works alongside our Sales and Service Teams to develop and execute a winning strategy for our clients when they are presented to the Insurance Marketplace. Adrienne holds a CPCU designation, and is widely known within the insurance industry as being a top performer. We are thrilled to have her on our team.
Professional Experience
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Gallagher – Broker & Placement Director
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M&T Insurance Agency – Senior Vice President/Director of Marketing – WNY
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Key Insurance & Benefits Services – Senior Client Marketing Analyst
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Marshall & Sterling – Underwriting Manager
Education
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Chartered Property Casualty Underwriter (CPCU)
Senior Coordinator of Client Services
Jillian Sherwin
After finishing graduate school, Jillian worked on the carrier side of the business for more than seven years, first as a Personal Lines Underwriter, and then as a Claims Adjuster for personal, commercial, and agricultural losses. This breadth of experience allows Jillian to offer clients a loss-based perspective on their risk management strategies, and she is deeply committed to helping insureds understand their policies and choose coverage that fully meets their needs and goals.
Professional Experience
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Ontario Insurance Company - Personal Lines Underwriter, Claims Representative
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Dobbin Agency - Customer Service Representative
Education
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St. Lawrence University (BA, English, Speech & Theatre)
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Syracuse University (MA, English)
Professional Organizations
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CPCU Society, Rochester Chapter - Executive Board
Brokerage & Placement Specialist
Joel Miller
Joel has built a strong foundation in commercial lines insurance through nearly a decade of experience across customer service, sales, account management, and compliance. This well-rounded background allows him to effectively support both client needs and internal operations. Throughout his career, he has been actively involved in carrier relations and agency wide initiatives, including product streamlining and process improvement efforts designed to enhance efficiency and service quality. Joel values clear communication and practical problem solving that supports clients, partners, and long-term operational success.
Professional Experience
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Paychex – Account Executive
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Paychex – Small / Middle Market Producer
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Paychex – Compliance Specialist
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Paychex – CSR
Education
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St. John Fisher College
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Property and Casualty License
Coordinator of Client Services
Bryan Campagna
Bryan focuses on providing responsive, detail-oriented service to clients and helping them navigate their insurance needs with confidence. He works closely with clients and underwriters to ensure accounts are handled efficiently, from day-to-day service requests to policy renewals and documentation. He is known for his strong communication skills, proactive account management, and commitment to minimizing errors while delivering a high level of service.
Before joining the agency, Bryan gained experience in financial services and client support, building a solid foundation in analyzing risk and understanding client needs. He has also achieved the Professional Risk Consultant (PRC) designation, reflecting his dedication to continued professional development.
Professional Experience
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InterContinental Capital Group - Loan Officer
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USI Insurance - Senior Account Representative
Education
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SUNY Geneseo (BS, Business Administration; Minors, Finance and Marketing)
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SUNY Binghamton (MBA, Finance)
Assistant Coordinator of Client Services
Kirstin Hollman
Kirstin came to us from the not-for profit arena and brings a strong background in contract management, with a focus on organization, compliance, and client support. She is highly experienced in managing complex data systems, including CMS platforms and advanced spreadsheet tracking, to monitor service delivery, time allocation, and outcomes. She began her career in the insurance industry with GEICO, where she handled personal lines coverage and developed a solid foundation in helping clients understand and manage their insurance needs. Known for her attention to detail and proactive approach, Kirstin is dedicated to delivering reliable service and helping both clients and colleagues navigate processes efficiently and with confidence.
Professional Experience
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Child Care Resource Network – Education & Training Support Specialist
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GEICO – Customer Service Representative
Education
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Monroe Community College (AS, Liberal Arts & Sciences)
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SUNY Buffalo State (BS, Social Work)
Account Executive
Jamie Chandler
Jamie is a dedicated insurance professional who recently joined Morgenstern Insurance Services in May 2023. With nearly a decade of experience in the insurance industry, Jamie brings a wealth of knowledge and expertise to his role. His background spans both sales and customer service, enabling him to provide a well-rounded approach to assisting clients. Throughout his career, Jamie has consistently delivered outstanding performance, earning numerous awards for his exceptional production. He was named Rookie of the Year in his first year at Paychex and qualified for Conference, a prestigious trip awarded to top-performing sales professionals, during each fiscal year of his tenure at Paychex. He has a proven track record of handling complex real estate portfolios and development projects, using his expertise in navigating the intricacies of the insurance landscape to provide clients with ideal risk management plans. Driven by a passion for delivering exceptional service and tailored insurance solutions, Jamie aspires to consistently exceed client expectations and contribute to the success of his clients' ventures.
Professional Experience
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RPS – Wholesale Broker
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USI Insurance – Vice President
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Paychex – Middle Market Producer
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Key Insurance – Account Manager
Education
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University at Buffalo (BS, Business Administration & BA, Fine Arts)
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Property & Casualty License
Senior Insurance Consultant
Gene Gorman
Gene has more than 40 years of experience in commercial insurance working as a Broker, Risk Manager and Consultant for firms in the Construction, Engineering, Food, Manufacturing, Real Estate, Senior care, Technology and Transportation sectors. His experience includes managing domestic and international insurance and risk management programs for entities ranging from Main St. businesses up to, and including, Fortune 500 companies. Gene is licensed in New York and Pennsylvania and has earned the Associate in Risk Management (ARM) designation.
Professional Experience
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USI Insurance – Senior Client Account Manager
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Alliant Insurance Services – Account Executive
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Willis of Pennsylvania – Vice President/Broker
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J.J. White – Director of Risk Management
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M.F. Irvine & Associates – Vice President/Consultant
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Henkels & McCoy – Director of Risk Management
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Liberty Mutual Group – National Account Manager
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Rollins Truck Leasing Corp. – Insurance & Risk Manager
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ADVANTA Corp. – Insurance & Risk Manage
Education
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University of Notre Dame (BBA, Accounting)
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LaSalle University (MBA, Finance)
Personal Lines
VP/Director of Personal Insurance, Partner
Matt Harding
Matt partnered with Morgenstern Insurance Services in August 2022 after serving the insurance industry for nearly a decade. Matt overseas the personal insurance department as well as direct and outside sales. His career started with an exclusive agency where he developed his expertise in the insurance business while achieving numerous awards for his production. Matt later founded a local brokerage in 2019 and worked to cultivate relationships with many insurance carriers with the goal of helping every client possible. Matt sold his brokerage and partnered with Morgenstern Insurance in 2022 to enhance the personal insurance department. With his industry knowledge and experience, Morgenstern Insurance has options for every type of client, personal and commercial, to deliver the best customer experience possible.
Professional Experience
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Allstate - Producer
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Elmwood Agency - Founder/President
Education
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SUNY Oswego (BS, Technology Management)
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Property & Casualty License
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NYS Life, Accident and Health Broker License
Professional Organizations
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BIG I of WNY - Board Member
Coordinator of Client Services
Connie Pullinzi
Connie holds a New York State Property & Casualty and Commercial Insurance Broker's License and has been serving clients alongside Matt Harding since 2021. Together, they continually refine their processes to ensure every client receives the seamless, confident, and personalized experience they deserve. With experience serving a diverse range of clients, Connie has developed a keen ability to anticipate individual needs and provide proactive solutions. Known for her exceptional organizational skills, she combines attention to detail with a compassionate, optimistic approach that helps clients feel informed and supported every step of the way. Committed to delivering personalized, high-level service, Connie takes pride in building lasting relationships and providing the level of care and expertise that clients have come to expect from Morgenstern Insurance.
Professional Experience
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Account Manager – Elmwood Agency
Education
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Property & Casualty License
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Commercial Insurance Broker's License
Group and Individual Benefits
Strategic Account Manager
Brekke Jensen
With over five years of experience in benefits account management, Brekke brings strong industry expertise and a deep understanding of product offerings and strategic planning. At Morgenstern Benefits, she plays a key role in process development, renewal strategy, and the successful execution of Open Enrollment. Brekke is committed to helping clients build competitive, high-value benefits packages that support their business goals and resonate with their employees.
Professional Experience
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Simco Capital, LTD - Account Manager
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Bond Benefits Consulting - Account Manager
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Bond Benefits Consulting - Enrollment Specialist
Education
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NYS Life, Accident and Health Broker License
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Canisius College (BS)
Account Executive
Matthew Ceracchi
Matthew is a dedicated Account Executive at Morgenstern Benefits, having joined the team in 2023. He brings over 14 years of experience in the healthcare insurance and business development sectors, offering a unique and strategic approach to client relationship management. Matt built a strong foundation in healthcare insurance during his 11 years at Excellus BlueCross BlueShield and later refined his skills in client engagement and growth strategy within the staffing industry.
At Morgenstern Benefits, Matthew leverages his diverse experience to cultivate new business relationships and support our ongoing commitment to exceptional client service and sustainable growth.
Professional Experience
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Excellus BlueCross BlueShield - Customer Service and Account Services
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Nesco Resource - Business Development
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AppleOne Staffing - Business Development
Education
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SUNY Brockport
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Monroe Community College
Benefits Enrollment Specialist
Gretchen Ladiges
Gretchen Ladiges recently joined Morgenstern Insurance as a Benefits Enrollment Specialist and is beginning her career in the insurance industry. Having just earned her New York Accident & Health license, she is excited to help clients navigate their employee benefits options and enrollment needs. Gretchen is committed to providing friendly, responsive service and is dedicated to building her knowledge and expertise while supporting the needs of our clients and their employees.
Education
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NYS Accident and Health Broker License
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Monroe Community College (Liberal Arts)
